I don’t see my question down below… how do I contact you?
Simply shoot an email to email@example.com and we’ll try to get back to you within 24 hours.
Is anything made in China?
We don’t manufacture anything in China, and we never will. We currently make our products in Taiwan.
Hey only one of my items arrived, what happened?
Amazon stores and fulfills our products. For whatever reason, they prefer to ship multiple unit orders in multiple shipments, even for the same product variation (like if you ordered two smalls).
For different types of products though, they may also be coming from different warehouses, which could also be the reason for a delay.
Help! I ordered the wrong size, can I exchange it for another or return it?
Definitely, all you'll need to do is return your current sleeve, and then manually reorder the new size. Depending on where you ordered, the process is different:
- Via our Kunto Fitness Website: Contact me at firstname.lastname@example.org provide me your order number so I can send you the return slip to return what you have and refund your purchase so you can reorder. If you are charged for the return, contact me so I can manually adjust the charges from your new order.
- Via Amazon.com: Return the sleeve via Amazon, and then reorder either on Amazon or the Kunto Fitness website. See the following link for returning via Amazon: https://www.amazon.com/gp/help/customer/display.html?nodeId=G6E3B2E8QPHQ88KF
If you are charged for the return, contact me so I can remove those charges manually.
If you would rather just return the sleeve, follow the process above but do not reorder.
How do I tell what size I need?
Each product has a sizing chart picture on its product page that outlines the proper way to buy the correct size. Also, click the "Size Guide" button on each page with a sizing chart in order to pop out the sizing chart picture.
How do I wear the Elbow Sleeve the right way, I'm confused!
No problem! Check out this reference picture:
Are the sleeves machine washable?
We recommend that you hand wash the sleeves, but many of our customers have machine washed them without issue. Just be aware that the sleeve may suffer damage if machine washed excessively.
What are your products made of?
Material varies from product to product, but if you want to know specifics simply check out the sizing chart picture for the item you’re curious about, located on the product page for each item we sell.